Compare The Dunvegan Group's Programs

We have a program tailored to your budget and organizational readiness. The table below displays the features of each of our three Customer Care & Retention™ (CCR™) Programs, as well as our Employee Care and Retention™ (ECR™) Program.

This allows you to easily see how the programs align and how they differ.

Each CCR™ Program is outlined in more detail here.

The Employee Care and Retention™ Program is described in more detail here.

 
CCR
BASELINE™ Solution
CCR
PLUS™
Solution
CCR
PREMIER™ Solution
   
Employee Program (ECR™)
   
   Anticipated Participation Rate
   

20%

   

30%

   

60%

   

90%

  

   Data Collection Method

On-line
On-line
+email

Telephone

On-line
+email

     Preparation of Employees

   

Platinum Rule® Self-Assessment

    

Platinum Rule® Training

   

Management Interviews

 
    

Customer-facing Employee Survey

 

CCR™ Tools Training

 
   

     Priority Action Reports™

 
    

Priority Actions for Each Contact

 
    

Urgency of Action

 
   

Business Retention Index™

   

Employee Retention Index™

   

Business Essentials Index™

   

Employee Engagement  Index™

  

Service Delivery Index™

   
   

Problem Experience Profile™

   

Customer Advocacy Zone™

    

Employee Advocacy Zone™

    

What Customers Value Most

   
    

What Customers Want Changed/Improved

   
    

Customer Pain Points

   
    

     Comprehensive Report