Resources to Find, Keep, Grow and Win Back Customers

The resources in the Dunvegan Knowledge Center will help you learn how to find, keep, grow and win back ideal customers, regardless of the size of your business or nature of your industry. We share the best practices we use in customer retention consulting.

Wondering about the "Ultimate Question"? Watch Anne Miner's provocative presentation to the Business Marketing Association's 2013 Global Conference in Chicago.

The Books

Anne Miner has authored two books that provide valuable insight to the purpose, process and protocol for measuring customer feedback and building strong, competitor-resistant customer relationships. Learn more about these customer care and retention books …

Dunvegan Blog

We cover hot topics in customer satisfaction, customer experience and customer retention from our unique perspective as industry leaders and practitioners.

Read the Dunvegan blog

White Papers

Our market research experts explore deeper topics in customer research and methodology. Learn more about our customer research

Dunvegan Podcasts

Listen to and download audio tracks about including a customer retention strategy in your overall corporate goals. Listen to Dunvegan podcasts

Speakers

Are you looking for a marketing speaker for an upcoming event? Customer retention and customer experience are getting a lot of attention these days. Meet the Dunvegan Speakers

 

Are you looking for information on a topic you don’t see here? Contact us and we’ll do our best to help.