E-Book

B2B Customer Feedback Programs — Things to Think About

This book will reveal the critical areas where your organization must prepare to receive customer feedback and take appropriate actions to leverage customer advocacy and remedy discontent. It will tell you how to find out what your customers are thinking and feeling about your organization and how you serve them. It will tell you how to figure out what customers want and how you can really get connected to them. It will guide you on the path to the platinum thread that will bind your customers to your organization so tightly that they will never want to leave you!

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E-Book

Dunvegan Customer Experience Essentials

The Dunvegan Group has been helping companies to create competitor-resistant customer relationships for more than 25 years! Here are 50 easy ways to create positive experiences that keep your customers coming back again and again.

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E-Book

B2B Customer Retention – Identifying And Managing At-Risk Customers

Based on more than ten years of primary research, this book reveals the three critical factors that play into customer retention, how to detect customers who are genuinely at risk and how to build competitor resistant customer relationships. If you are frustrated with your company’s customer satisfaction measurement program or disappointed in the lack of progress in improving customer retention, this book is for you.

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