WHAT WE DO

Customer And Employee Retention Program Comparison

We have a program tailored to your budget and organizational readiness.

 

The table below displays the features of each of our three Customer Care & Retention™ (CCR™) Programs, as well as our Employee Care and Retention™ (ECR™) Program.

This allows you to easily see how the programs align and how they differ. Each CCR™ Program is outlined in more detail here; the Employee Care and Retention™ Program is described in more detail here.

CCR
BASELINE™
Solution
CCR
PLUS™
Solution
CCR
PREMIER™
Solution
Employee
Program
(ECR™)
Anticipated Participation Rate

20%

30%

60%

90%

Data Collection Method On-line
On-line
+email

Telephone

On-line
+email

     Preparation of Employees

The Platinum Rule® Self-Assessment

Platinum Rule® Training

Leadership Interviews

Customer-facing Employee Interviews

CCR™ Tools Training

     Priority Action Reports™

Priority Actions for Each Contact

Urgency of Action

Business Retention Index™

Employee Retention Index™

Business Essentials Index™

Employee Engagement  Index™

Service Delivery Index™

Problem Experience Profile™

Customer Advocacy Zone™

Employee Advocacy Zone™

What Customers Value Most

What Customers Want Changed/Improved

Customer Pain Points

     Action Plan Tracker™

    Comprehensive Summary Report