WHAT WE DO
Customer Service Training
Building Competitor-Resistant Relationships.
We train your team on the fundamentals of The Platinum Rule® to improve their awareness of communication styles with each other and with your customers and develop the adaptive skills needed to more effectively connect with one another and with your customers.
Customer Service Mastery Requires Empathy and Effective Communication!
Chances are, you are interested in customer service training because you know your employees have the potential to prevent and resolve customer service issues better than they do now. You want your people to improve the customer’s experience. This is a direct route to improving the bottom line.
The Dunvegan Group offers The Platinum Rule® programs that help organizations run more fluidly by creating an appreciation for different communication styles. The Platinum Rule® is simple in context: “Treat other people the way they want to be treated”. Not necessarily as you would like to be treated.
Application of this knowledge in your organization is a powerful catalyst to build stronger relationships, synergize teamwork, resolve customer issues more effectively and retain valued customers that are ready to walk.
Learn more about The Platinum Rule® customer service training.
Or, contact us today to get started!